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How Can We Helpwith Your Cleaning?

Have questions, need to reschedule, or want more details about a service? Browse common topics below or reach out and our team will guide you step by step.

Friendly ZenTop Property Services support team

?How It Works

  • How do I book a cleaning?
    Fill in our free quote form, call 0459 679 631, or message us on WhatsApp. Tell us the service, property and preferred date and we’ll confirm your booking and match you with a local pro.
  • How long is a booking?
    It depends on home size and service type. We’ll give you an estimate with your quote and confirm the timing before we arrive.
  • Do I need to stay at home?
    No—many clients provide entry instructions. Please make sure we can access the property and pets are secured.

?Cleaners

  • Are your cleaners background-checked?
    Yes. All cleaners are ID verified, police-checked and fully insured.
  • Will I get the same cleaner every time?
    For regular bookings we aim to send the same cleaner wherever possible.
  • Can I request eco-friendly products?
    Absolutely. Let us know when you book and we will bring eco-friendly products.

?Equipment

  • Do you bring equipment and products?
    Yes—vacuum, mop, cloths and all standard cleaning supplies. If you prefer your own, let us know.
  • What if I have speciality flooring?
    Let us know when you request your quote. We’ll bring suitable products or use yours if required.
  • Are you insured for accidental damage?
    Yes, our teams carry public liability insurance for peace of mind.

?Services

  • What’s included in a standard clean?
    General tidy, dusting, bathrooms, kitchen surfaces, floors and bins. We’ll confirm the full checklist with your quote.
  • Do you offer end-of-lease cleaning?
    Yes—we clean to the agent’s end-of-lease checklist, with optional carpet steam and oven cleaning.
  • Can I add extras?
    Fridge, oven, window interiors, balcony, laundry and more—just tell us which add-ons you’d like in your quote request.

?Support

  • What if I need to reschedule?
    No stress—call or message us at least 24 hours before your booking and we’ll find a new time.
  • What if I’m not happy with the clean?
    You’re covered by our 100% Happiness Guarantee. We’ll return to make it right—free.
  • How do I contact you?
    Call 0459 679 631 or email zentoppropertyservices@gmail.com. We’re available Monday to Saturday, 7:00 am–6:00 pm, and Sundays by booking.

?Pricing

  • How does pricing work?
    Transparent pricing based on home size, condition and service type. You get a clear quote before you confirm anything.
  • Are there any lock-in contracts?
    Never. Book once-off or set a schedule—cancel anytime.
  • Do you offer discounts?
    Ask us about savings on recurring cleans and seasonal offers when you request your quote.

Prefer to talk to a human?

Reach our Darwin team in the way that suits you.

Questions about bookings, quotes, or special requests? Contact us by phone, email, or WhatsApp and we'll respond as quickly as possible during business hours.

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Monday - Saturday: 7:00 AM - 6:00 PM · Sunday: By booking only · Same-day service available (conditions apply)